GlucoTrack

Refund & Cancellation Policy

Last updated: July 16, 2026

1. Subscription Plans

GlucoTrack offers the following paid subscription plans:

  • Monthly Plan: $4.99 per month, billed monthly.
  • Annual Plan: $39.99 per year (equivalent to $3.33/month), billed annually.

Both plans provide full access to all premium features, including unlimited health readings, AI-powered insights, doctor report emails, and PDF report generation.

2. Free Trial

New users receive a 7-day free trial that begins when they log their first health reading. During the trial period, you have full access to all premium features at no cost. No payment information is required to start a trial.

If you choose not to subscribe after the trial ends, your account remains active with limited access. Your health data is never deleted.

3. How to Cancel Your Subscription

You can cancel your subscription at any time. There are no cancellation fees or penalties. To cancel:

  1. Log in to your GlucoTrack account and navigate to the Dashboard.
  2. Go to the Subscription section.
  3. Click "Manage Subscription" to open the billing portal.
  4. In the billing portal, select "Cancel plan" and confirm.

Your subscription will remain active until the end of your current billing period. After that, your account will revert to free-tier access. You will not be charged again.

4. Refund Policy

Monthly Subscriptions

If you are unsatisfied with GlucoTrack, you may request a full refund within 7 days of your most recent monthly payment. Refund requests made after 7 days from the billing date are not eligible.

Annual Subscriptions

Annual subscribers may request a full refund within 14 days of their annual payment. After 14 days, a prorated refund may be issued at our discretion based on the remaining unused months.

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

  • The refund request is made outside the eligible window described above.
  • The account has been suspended or terminated due to a violation of our Terms of Service.
  • The user has previously received a refund for GlucoTrack.

5. How to Request a Refund

To request a refund, please email us at [email protected] with the following details:

  • Your account email address.
  • The date of the charge you are requesting a refund for.
  • The reason for your refund request.

We aim to process all refund requests within 5–7 business days. Approved refunds will be credited back to the original payment method.

6. Data After Cancellation

When you cancel your subscription:

  • Your health data (readings, medications, appointments) is retained indefinitely and accessible with free-tier limitations.
  • You can re-subscribe at any time to regain full premium access.
  • If you wish to have your data permanently deleted, please contact us at [email protected].

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of GlucoTrack after changes are posted constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about cancellations, refunds, or billing, please reach out to us:

Email: [email protected]